Expressway bus Q&A

About overall Expressway bus

Is Q1. Expressway bus non-smoking?

A1.

Entirely non-smoking.
In the case of parking, regular smoker, please smoke for SA. We would like confirmation of the departure time without forgetting.
But, about Kyoto, Osaka Line (redeye special), please note that you cannot appear outside car in the case of SA parking for security.

Is there limit of baggage which can make Carry on into Q2. Expressway bus?

A2.

There is Carry on in the car to belongings within 90cm, but, in the case of reservation, 10 kg in weight, the total of length, the side, height, please confirm about further thing. In addition, we cannot bring in thing which might let harm and thing, vehicle which we might trouble damage to dangerous materials, a large quantity of matches, sulfur, animals, other customers in the inside of car.

When I lost ticket of Q3. Expressway bus, what should I do?

A3.

As we do not reissue, the new purchase of ticket is necessary.

When we leave a thing in the Q4. Expressway bus inside of car?

A4.

We keep temporarily in office of jurisdiction.
Afterwards, (after passing during storage period) please refer to person in charge of bus office which had you take early as you send to the police. When you do not know inquiry office, please ask the head office carryall section (026-295-8008).

Must we not use cell-phone in the Q5. Expressway bus inside of car?

A5.

Customer using cell-phone, please refrain from calls after silent mode setting to be a nuisance to other customers so that sound does not come out.

About rate

Method for purchase of ticket of Q6. Expressway bus?

A6.

(1) The Web settlement

Ikebukuro, Shinjuku Line Highway bus dot-com Kyoto, Osaka, Kobe Line/Niigata Line Japan bus online.com

(2) The convenience store settlement

We can purchase at store of Lawson FamilyMart Seven-Eleven. We can confirm method on the Internet.

(3) Window of Nagano District

The Nagaden Bus Expressway bus information desk (Nagano Stn. mae)
NAGADEN Expressway bus reservation center (Yanagihara)
Each Nagaden Bus office (Yudanaka, Iiyama, Iizuna)
Nagano bus terminal
NAGADEN sightseeing tour center (Nagano Stn.)
NAGADEN sightseeing Nakano Branch (Shinshu-Nakano Station)

(4) Travel agency

JTB, Kinki Nippon Tourist, Nippon Travel Agency, Nokyo Tourism, Meitetsu World Travel Inc., Tobu TOPTOUR's

Does Q7. Expressway bus have children discount?

A7.

There is. Please refer to line, Resort direct bus Q&A.

Does Q8. Expressway bus have person with a disability discount?

A8.

There is. Please refer to the following.

Adult Half price of adult fare
Infant, children Half price of children fare
Care giver who is targeted for discount Half price of adult fare

※Expressway bus fare is not included in normal fare discount of mind person with a disability.
※Care giver who is targeted for discount: It is given caregiver a discount like intellectual person with a disability, mind person with a disability person with a physical disability person with a physical disability about Expressway bus only for ward [the first kind] of intellectual person with a disability, mind person with a disability. (when target care giver is child children fare it becomes at half price)

What kind of Q9. discount is there?

A9.
Ikebukuro, Shinjuku Line

By Ikebukuro, Shinjuku - Nagano Line, there is setting of the online credit settlement, convenience store settlement-limited campaign seat.
Campaign fare (Ikebukuro, Shinjuku - Nagano) weekdays only: 1,500 yen
※There is setting excluded day. About setting day, please confirm with list of flights screen when you make a reservation.
※It is number of the seats, day, convenience-limited plan. As number includes limit, please be careful.
※Campaign seat cannot do flight change after the settlement.

Kyoto, Osaka, Kobe Line

Early reservation discount 14 = about 14% discount. We purchase up to 14 days before. (with a limitation of the number of the seats only on B fare setting day)

Niigata Line

Round-trip discount = about 10% discount. We purchase before ride at window. It is effective for ten days. (only as for adult)

About making a reservation

Reservation method of Q10. Expressway bus?

A10.

We make making a reservation over the Internet, telephone.

(1) Internet Reservation

Ikebukuro, Shinjuku Line Highway bus dot-com Kyoto, Osaka, Kobe Line/Niigata Line Japan bus online.com

(2) Telephone Reservation

Please refer to the next table for reservation center of each Expressway bus line.

PlaceReceptionist center nameTelephoneReception hours
NaganoNAGADEN Expressway bus reservation center026-295-80508:00-17:00
NaganoALPICO Kotsu Co.,ltd. Nagano reservation center026-229-62008:00-17:00
TokyoKeio telephone reservation center03-5376-22229:00-20:00
NiigataNiigata Kotsu Expressway bus reservation center025-241-90009:00-18:30
Kyoto, OsakaNankai Expressway bus center06-6643-10079:00-20:00

Is Q11. seat reservation possible?

A11.
Ikebukuro, Shinjuku Line

Telephone, seat reservation possibility on the Internet

Kyoto, Osaka, Kobe Line

Seat reservation impossibility

Niigata Line

Telephone, seat reservation possibility on the Internet

Where should we contact to refund ticket which we purchased of Q12. Expressway bus?

A12.

When we arrive when it is refunded ticket, please see the following. As you do not do refund after train time, please be careful.

(1) Ticket which we purchased at window of Nagaden Bus and joint service company

Besides we accept refund only when you come to window which you bought before train time of taken bus.
In addition, we take predetermined fee about refund.
(over telephone after the ticket purchase you cannot refund, and come to window by all means.)

(2) Ticket which we purchased at convenience store

As you cannot refund at all at store of convenience store, please connect with each following handling company.
Besides we refund only when we hear from before train time of taken bus.
We take predetermined fee about refund.

We are listed in ticket with JTB-HTA
JTB HTA sale center 0570-016009
Or
03-5796-6009
6:00-23:00 (year round)
We are listed in ticket with WELLNET
WELLNET operation center 0570-046-046 24 hours (year round)

(3) When we purchase on the Internet

Until train time of taken bus, we can refund in my page.

Nippon Travel Agency (bus puraza) [Expressway bus] common question JTB Expressway bus reservation cancellation, refund procedure Highway bus dot-com About cancellation of reservation About refund of ticket

※When it is refunded about ticket which he/she purchased in convenience store, the Internet, travel agency, it takes predetermined fee separately.

Where should we contact to change Expressway bus ticket which purchased Q13.?

A13.

About ride change before train time of face of a bill mention. Come to window which you purchased. We change without fee in the first time. (we do not accept change over telephone.)
In addition, change after the second takes predetermined fee.

About trip/inside of car facilities

Does Q14. Expressway bus have restroom in the car?

A14.

There is.
※As cases such as increase of the number of trains services may be with no toilet, in the case of reservation, please confirm.

How is management of Q15. Expressway bus inside of car temperature?

A15.

Driver (train, bus) adjusts timely air-conditioning depending on weather or the congestion situation in the car, and is suitable; try to temperature-control. However, I am sorry to trouble you, but, about temperature difference occurring near side of door, window and apparatus of air-conditioning slightly, we would appreciate your understanding.